yuilop logo
    • Download
    • Features
    • Support
    • Jobs

Support

Please help us getting better! You can get in touch with us through the community forum. We welcome any type of feedback, feature requests and suggestions to improve the apps and the general service across all platforms.

Our community


FAQ

Find out more about yuilop

yuilop

What is and what can I do with yuilop?

yuilop is a multi-channel communication service that offers free mobile communication. Do you have a smartphone? Then you can immediately send unlimited messages and SMS to all your phonebook contacts, yuilop users and non-yuilop users, Facebook friends (and soon in more instant messaging and social networks).

With yuilop you can also send SMS for free and have your entire social network as well as all your mobile contacts at any time with you.

With which mobile operating systems can yuilop be installed?

Currently, the yuilop app for smartphones, tablets and other connected devices is available with Android operating systems. The version for iPhone, iPod touch and iPad is also available at the Apple iTunes store. We are working on the BlackBerry version, but yuilop will soon be available to all other operating systems such as Windows Phon 7 and Symbian.

How can I install the yuilop app?

You can find the yuilop app in the Android Market and Apple's iTunes App Store, or you can download the app directly from our website. If you own a smartphone with another software, you can subscribe to our guest list. We'll gladly send you updates and an invitation to test as soon as it starts. In addition to our website, you can find us on facebook and twitter.

To which countries can I send free SMS?

Free International SMS are available in over 100 countries. These are of course, completely free as normal SMS, are . An updated list can be found in our blog. Since we are constantly expanding the list, it is worth checking ;)

Is yuilop free?

yuilop is completely free, yuilop costs nothing. The download, instant messaging, chat and SMS are free. Always. yuilop works over your existing data connection, which you also use for sending emails or surfing with your smartphone. yuilop also works over Wi-Fi and can make your iPod / iPadinto a fully functional mobile phone.

Energy - yuilop credits

How works free communication with yuilop?

With yuilop you can send and receive free SMS. The more SMS you receive from your friends the more free SMS you'll be able to send. So share yuilop and chat endlessly with your friends and contacts via SMS, as long as you want.

What is the yuilop energy level?

The yuilop energy level represents in a playful way the level of your conversations and the yuilop community. As long as you keep chatting through our yuilop instant messaging service, you have endless SMS sending waiting for you. If you just use yuilop as a SMS app, over time, your energy level will decrease. The more messages the yuilop community gets, the more energy is available, which can then be used for more free SMS. Also other activities like completing the profile, or inviting friends raises the energy level.

How do I fill in my energy?

yuilop is absolutely free. Neither download nor to send or receive messages cost you anything. Even your friends never pay more than the usual SMS prices. For nothing can you both of you entertained when you both have installed yuilop.Thanks to the energy yuilop you can send unlimited SMS - because they can easily fill upagain.

6 ways you can top up your energy yuilop again:


1. Via our Facebook and twitter page. The last thing we want from you is to be out of energy. That's why our team works each and every single day in actions for you to never be out of energy.There're promotions, discounts and activities... all for free, that will make you gain energy, and send SMS again!


2. yuilop use Messages: How to apply even when the SMS-to-yuilop yuilop messages that each incoming message will give you a bit of energy. But there are also sending yuilop instant messages to other users yuilop you energy. In short, with yuilop you can only win.


3. Invite Friends: Invite your friends via free SMS (yuilop pays) or email. Not only you both will get energy, but you'll both gain energy every time you chat, and therefore you'll have more available SMS to send. It's a win-win!


4. App Tips download (Android): Install in the app the "app tipps" section in order to get one more energy. You get the energy after you've installed this app, and opened. Energy, it is only during the initial installation. This option can be found at the Energie tab under "more" and"install app".


5. Offers & Gain energy / Register for notifications: You can enjoy local services deals directly via email of well-known sites such as Groupon Deal, Deal hunters, etc. - for free. Pick out your interests.


6. Power voucher: Did you just receive an energyvoucher? Click in the Energie tab and write it. Vouchers bring you energy to you and your friends (you can send these vouchers to them too) or visit certain Web sites. Look around you.

Are there any limits of Energy-points?

Energy points are limited for every user to prevent fraud.

Communication

What is the advantage over a regular text message?

yuilop messages are free! What more should we say? Neither the yuilop instant-messaging, the facebook chat with your friends nor the sending of SMS from your number costs you a cent. Have all your conversations in a single app. Even if you are talking though facebook, and the contact goes offline, just switch the channel and keep talking via SMS. The conversation continues, for free. This is not only easier and faster, it  also makes more fun.

What do the symbols behind the messages mean?

We have  different symbols for you to know the status and the channel of the messages.

If the red icon appears with a white exclamation point, means that the message could not be sent because of no existing Internet connection or too low energy.

My messages don't arive, what can I do?

The transmission rates of SMS messages are constant and higher than a 90%. If your message doesn't arrive it may have different reasons.


1. Sent? Please check first if your message was successfuly sent (you can check that with the symbols). You need to have a Internet connection on your phone.


2. Is it a delay? Eventually this can happen because of the large volume or problems of SMS servers or routes. But, don't worry, because the other person will get the message anyway. We constantly try to send the message again until it is being reached - up to 4 days, we maintain these experiments. If you have not received the message even after four days, something was wrong. It was probably the following reason:


3. Web SMS? Often the reason why you didn't receive messages from friends simply because they write you from free SMS web sites where a low quality of SMS transmission is offered. This sites are not often serious and are sometimes abused in order to send spam messages. Because of the complaints, we have blocked the majority of these platforms for SMS reception in yuilop. The best way to write Free SMS to friends and gain energy-points is to invite your friends to yuilop and they install the app.

My friends are offline, can I still reach them?

Of course.

Even if your contacts are offline, you can still reach them. Simply change the channel and send the message as an authentic text message to their mobile phone number.

How can I invite friends to yuilop?

You can invite your friends for free via SMS or email. In addition, you can also send them an invitation code for energy and use it to send even more free SMS. However, this only after you get your own yuilop number. Each of you invited contact the yuilop also installed raises your energy levels and helps you to sendmore free SMS.

Can I use yuilop on multiple devices?

The easiest way to invite your friends to yuilop is through the app (for each contact you successfully invite you both get free energy), then the conversation can go even faster and also enriched with images and photos. You'll win energy when you talk through our yuilop instant messaging service. Functions such as sending video and audio will be available soon.

How works the Facebook chat on yuilop?

yuilop can easily be linked to Facebook. So, for using this option, you'll need to tap in the "Facebook" button and log into your Facebook account.

yuilop profile

What happens to my personal information?

We have invested a lot of effort and thought into the safety of your data. Our data protection plan meets the strict European data protection rules, but also our own moral standards. If you have further questions about data protection or other, have us write datenschutz@yuilop.com like to find more information or help in our forum. (WE SHOULD CHANGE THE EMAIL, DON'T WE?)

Where can I delete my account?

We have implemented a new button in the yuilop app that resets your account.

This means you can delete your account yourself.

If you reset your account, we destroy all your data. However, we won't for six days, since many reset the function to reinstall the app. After the seventh day the account and all associated data is then deleted completely and irrevocably.

Where else can I ask more questions?

Take a look in the forum if you have any further questions or suggestions. You can also contact us, we will be happy to help you

How can I apply for yuilop?

We are growing fast and are always looking for dedicated and motivated talent. Look around at our jobs page for current vacancies or write to careers@yuilop.com, if you think we can not survive without you.

yuilop
    • About us
    • Jobs
    • Press
Contact
    • Send feedback
    • Facebook
    • Twitter
 
About yuilop

The best things in life are free: good friends, lively conversations, hearty laughter, or a walk in the sunshine through the countryside. Why do we have to pay for telling the experience? Send Free SMS! More info...

Terms & conditions | yuilop © copyright 2012
English (International) | Deutsch | Español