Head of Operations & QA for real-time communication service

yuilop is looking for an experienced IT systems operations & QA manager to join the team as Head of Operations & QA. We’re looking for someone with a credible story that shows drive, hands-on experience and proven success and who will enhance and complement our team of hard working, passionate communicators.

Role

Manage the team that runs yuilop’s internal and production systems on a day to day basis.
Work with third parties to integrate our systems and services with theirs.
Manage the testing, deployment and monitoring of our software and systems to assure quality of service.
Responsible for quality assurance processes.
Ensure the overall security of all systems company wide.
Create scalable and economical solutions as we grow.
Provide 2nd level support to the customer care team.
Establish monitoring and alert systems to ensure 24/7 availability of service
Provide reporting support for the business areas

General Requirements

Process oriented, while maintaining a tactical, pragmatic, approach.
Ability to delegate yet still do hands on work where necessary.
Ensure that your organisation is not dependant on any one individual, including yourself.
Strong interpersonal and management skills
Successful in fast paced and quick changing environment

Qualifications

Degree in systems engineering, computer science, telecommunications or related area
More than 5 years prior experience and proven performance in operations/system administration role with an IP-based real-time communication service (VoIP, SMSoIP)
At least 2 years experience in management of System Administration, IT operations or quality assurance

Our offer

Being part of a fast growing start-up in dynamic industry
Passionate team spirit with a mix of experienced and young top talent

Starting date: ASAP
Location: Barcelona, Spain
Compensation: competitive salary + bonus + stock options package

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